Very unhappy with customer service. Took my vintage ring in to have some stone replaced and the so called "gemologist " was so rude to say because the ring had a little damage that it was beyond repair when he just didnt feel like fixing it and made up a stupid lie....Read more
Was completely lied to about the financing promotion, was told no interest until January 2019, the first bill comes and they factored in interest, tried calling them to resolve it and they told me to go to the store and talk to the rep.. went to the store and the rep...Read more
Purchase a ring and received a 10% off I wanted to change the ring and received the same 10% so it can be an even exchange since they were still offering the 10% off supervisor from that store Jaime m store in Torrance was very unprofessional and rude charge me the...Read more
Daniels Jewelers - Fake sterling silver
Asked for sterling silver necklace. I now believe its polished metal. My fault of course. I should have educated myself first. I wont make the same mistake next time.Dont trust anyone trying to make a sale.
Came to a special promotion sell and purchased a diamond ring that was not in the store at the time because another customer had purchased the only one. Manager agreed to order from another store and let me know when it arrived so that I could view before sending out...Read more
In Sept 2017 my friend and I went in Daniels to look at some small pearl earrings. The staff there is very pushy. While I was looking at earrings, one of the clerks noticed my friend was looking at the mens rings and before you know it she had him trying on a mens gold...Read more
I purchased a pair of Diamond earrings for my wife's birthday on Sept. 19. When she put them on the backing kept coming off. She asked me if I could stop by the store to get a new backing .. so I did. I stopped by today (10/1) and brought my receipt fully expecting...Read more
Terrible experience, purchased two watches and went to to the store to return them the next day..... I went to a different location where I initially made the purchase and the sales staff instructed me to go to the store where the original purchase was made as...Read more
They should go out of business and die there pushy and go against people agency, and the force you to buy something, i would love to destroy the conpany, they are an evil company i should sue them for forcing me to buy a ring that is worth 2000$ i cant afford it anr...Read more
We made a cash payment in the Montebello mall around 08/222 through 8/24 and somehow we are not able to locate our receipt. I spoke your corporate office and the manager at the mall, but the cash is not found for $245.00. We believe the camera need to be review and we...Read more
I didn't like
- Poor service
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