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I purchased a pair of Diamond earrings for my wife's birthday on Sept. 19.

When she put them on the backing kept coming off. She asked me if I could stop by the store to get a new backing .. so I did. I stopped by today (10/1) and brought my receipt fully expecting them to provide me a new backing.

Wrong. When I told the Sales *** **Ron** about the problem he started telling me how to "fix" it. I was floored.. I noted this was not how a purchase under 2 weeks should be handled.

I should NOT have to fix anything, and could he just give me a new backing. **RON** started fumbling around the receipt trying to figure out what I bought and what backing it was. After he got an idea of the type needed he got me the backing, and wanted the CHARGE ME $20 for it. I looked at **RON** and asked "Is the type of Customer Service you provide on a new purchases"?

He just looked at me dumbfounded.. once he figured out what to say next, he stated that my wife needed to come in, and bring the earrings, they would then look at it and fix the backing. I noted this was not a tactic for us to get rich, we just wanted nice earrings that stay on her ears, especially within 2 weeks of purchase. We weren't trying to build a fortune with stolen backings, and his solution to resolve this was not very helpful.

He didn't care. So, I let him know I was unhappy and I would send a review in to their corporate office and leave a YELP review fitting their service. He said "do what you have to do" -- well **RON**, I did. -- As I was leaving the store, and very frustrated over that exchange, I turned around and asked if I could return the earrings..

and another Sales *** **Stephanie** jumped in and said "ONLY AFTER 10 DAYS!" and I said that was crazy short time. She just shrugged. I then let her know to look at her stores YELP reviews today and see my thoughts on their service, attitude and general nastiness. She literally said "Do what you want." Wow.

If most of us treated customers like this we would be fired in a heart-beat.

Looks like DANIELS has different standards. -- Anyone reading this review do yourself a favor and DO NOT SHOP OR BUY ITEMS FROM THIS STORE and LOCATION (Santa Ana, Mainplace, CA)

Reason of review: Poor customer service.

Monetary Loss: $20.

Preferred solution: Give us a new replacement backing.

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